FAQ

Feel free to contact us

Should you have any questions, ideas to share or willing to say just “hi”, feel free to contact us at any time via webshop@mozo.fi Thank you!

Shipping & Delivery

Mozo delivers worldwide! For the fast and safe delivery we use Fedex and GLS as our main shipping partners.

We suggest you to choose your work address rather than your home address as the delivery address, as most couriers only deliver between 9am-6pm and may require a signature upon receipt.

Shipping Costs

Note that shipping costs depend on the country of destination. To know the shipping costs, simply add the product(s) you would like to buy, go to your Cart and then fill in the ‘Shipping quotation’ form.

We offer a free shipping option for all the orders above 40€.

Our shop is based in Finland, EU therefor shipping cost does not cover the customs & import fees applicable for all the parcels delivered outside EU (please, see the Customs & Import part). Shipments within EU are not subject to import taxes.

Time of delivery

After receiving your order we proceed with it as quick as possible. We will ship your order in 2-3 business days from Finland .

Weekends, or national holidays, may affect the speed of packing and delivery.

Once the shipment is initiated you will receive a notification with the tracking number to trace the parcel.

However, please note that we are dependent on carrier services and work of the postal offices, so that we can’t provide strictly exact delivery schedules or shipping lead times.

Customs & Import

Customs or import duties can occur and are charged once the parcel reaches it’s destination country (outside the EU). These charges must be paid by the recipient of the parcel (the same applies to the special campaigns as free shipping or similar). Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

Returns (cancellation)

All our products are given a 14-day right of change or return. In the unlikely event that you are not happy with your goods, please email us and we will provide you an instruction email, which explains how to process the return. Once the goods are returned to us according to the instructions provided (in original and unused condition and packaging), we will give you a full refund for the goods. Any associated shipping costs or fees are non refundable.

Returns (change to different product)

In order to change the product to another item, we ask you to email us and we will provide you an instruction email, which explains how to process the return.

Payment Methods

The following payment methods are available:

  1. Credit Card:We accept a wide variety of credit cards, e.a. MasterCard and VISA credit cards.
  2. PayPal:PayPal allows everyone with an e-mail address to make and receive payments securely online via a personal credit card or bank account. PayPal members can use PayPal to make purchases quickly and easily at the Mozo webshop.

How do I order a product?

The procedure for placing an order is easy: after choosing the product(s) you like, you proceed to the check-out where you fill-in the required fields for the shipping address and enter the payment part of the site. If you have any questions about the ordering process, feel free to contact us.

Warranty

This thoughtfully crafted Mozo accessory is guaranteed to you, the original owner, and the warranty period extends 1 year from the original purchase date. The warranty is valid if your accessory is affected by a production failure.

Other cases will be subjected to Mozo quality control consideration.

Please note, that in order to claim your warranty, you need to be an original purchaser – either through the official webshop or through other channels of distribution.

The accessory is not waterproof and reacts to humidity. All natural materials (leather & wood) have their own unique texture and look.  Leather and wood products especially, will change in appearance with age and contact with other materials. Normal wear and tear or damage caused by accidents, negligence or abuse are not covered under warranty. Mozo will not reimburse any damage to a device used together with Mozo products. NOTE: Due to the dyeing process, colour may transfer onto lighter surfaces during initial wears.

Product Care

Nowadays we hold the mobile phones all the time, especially in comparison with other objects. The touch of our hands to the phone is almost permanent, thus the sweat, humidity and other natural chemical reactions of our body have an affect on the cover.

The treatment which we strongly recommend to apply for the leather covers is the same that is meant for all the leather products: waterproof sprays, cleaning with a smooth textile.

For both the leather and wooden accessories it’s essential to keep them away from the oil, alcohol and similar liquids upon the surface.