FAQ

Designed in Finland

We are small team of creatives with experience across different design disciplines and history working with well known clients. Our products are inspired by minimalistic Nordic style and design from our home in Helsinki, Finland.

Most of our products are manufactured in Europe. This allows us to easily visit manufacturers and ensure that products are made to our standards. Manufacturing in Europe allows us to effectively source high quality, environmental friendly materials and lower our carbon footprint and ensure our products are made in a happy environment where people put extra love and care into their work.

Shipping & Delivery

Mozo delivers worldwide! For the fast and safe delivery we use Post, DHL and GLS as our main shipping partners.

We suggest you to choose your work address rather than your home address as the delivery address, as most couriers only deliver between 9am-6pm and may require a signature upon receipt.

Shipping Costs

Note that shipping costs depend on the country of destination. To know the shipping costs, simply add the product(s) you would like to buy, go to your Cart and then fill in the ‘Shipping quotation’ form.

We offer a free shipping option for all the orders above 40 euros (for most countries we use DHL or GLS).

Our shop is based in Finland, EU therefor shipping cost does not cover the customs & import fees applicable for all the parcels delivered outside EU (please, see the Customs & Import part). Shipments within EU are not subject to import taxes.

Time of delivery

We aim to ship your order within 3 business days after the order has been confirmed. If the item you have ordered cannot be sent, we will contact you via email.

Weekends, or national holidays, may affect the speed of packing and delivery.

Once the shipment is initiated you will receive a notification email with the tracking number to trace the parcel.

Customs & Import

Customs or import duties can occur and are charged once the parcel reaches it’s destination country (outside the EU). These charges must be paid by the recipient of the parcel (the same applies to the special campaigns as free shipping or similar). Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

Returns (cancellation)

All our products are given a 14-day right of change or return. In the unlikely event that you are not happy with your goods, please email us and we will provide you an instruction email, which explains how to process the return. Once the goods are returned to us according to the instructions provided (in original and unused condition and packaging), we will give you a full refund for the goods. Any associated shipping costs or fees are non refundable.

Returns (change to different product)

In order to change the product to another item, we ask you to email us and we will provide you an instruction email, which explains how to process the return.

Payment Methods

The following payment methods are available:

  1. Credit Card:We accept a wide variety of credit cards, e.a. MasterCard and VISA credit cards.
  2. PayPal:PayPal allows everyone with an e-mail address to make and receive payments securely online via a personal credit card or bank account. PayPal members can use PayPal to make purchases quickly and easily at the Mozo webshop.

How do I order a product?

The procedure for placing an order is easy: after choosing the product(s) you like, you proceed to the check-out where you fill-in the required fields for the shipping address and enter the payment part of the site. If you have any questions about the ordering process, feel free to contact us.

Warranty

Mozo accessory is guaranteed to the original owner, and the warranty period extends 1 year from the original purchase date. The warranty is valid if your accessory is affected by a production failure. Other cases will be subjected to Mozo quality control consideration.

Please note, that in order to claim your warranty, you need to be an original purchaser – either through the official webshop or through other channels of distribution.

Normal wear and tear or damage caused by accidents, negligence or abuse are not covered under warranty. Mozo will not reimburse any damage to a device used together with Mozo products.

Product Care

Nowadays we hold the mobile phones all the time, especially in comparison with other objects. The touch of our hands to the phone is almost permanent, thus the sweat, humidity and other natural chemical reactions of our body have an affect on the cover.

The treatment which we strongly recommend to apply for the leather covers is the same that is meant for all the leather products: waterproof sprays, cleaning with a smooth textile.

For both the leather and wooden accessories it’s essential to keep them away from the oil, alcohol and similar liquids upon the surface.